LEGAL

WEBSITE TERMS
AND CONDITIONS
Welcome to our Website www.seaworldabudhabi.com .(the “Website”). PLEASE READ THESE TERMS AND CONDITONS CAREFULLY BEFORE USING THE WEBSITE. If you continue to browse and use this Website you are agreeing to comply with and be bound by the following terms and conditions, which together with our Privacy Policy govern our relationship with you in relation to this Website (the “Website Terms and Conditions”). If you do not agree to any of these Website Terms and Conditions Privacy Policy, you must not use this Website.
ABOUT US
SeaWorld Abu Dhabi (the “Park”) and the domain www.seaworldabudhabi.com (including its subdomains) (the “Website”) are operated by Farah Experiences L.L.C., which is referred to herein as “Farah” or “us” or “we”. The term “you” refers to the user or viewer of this Website.
Intellectual Property

This Website domain name is registered by SeaWorld Parks & Entertainment, Inc. All information, materials, images, functions, content, features and applications on the Website (“Content”) constitutes copyrighted property and other intellectual property rights under United Arab Emirates and foreign laws and international conventions which are owned by or licensed to: SeaWorld Parks & Entertainment, Inc. or any of its affiliates, Miral Asset Management LLC and Farah Experiences L.L.C. All rights in this Website domain name and all Website content are reserved and nothing herein shall be construed to grant you any right in relation to the Content.

Use of any names, brands, logos or trademarks published on the Website is prohibited without our express, written approval and the express, written of the trademark owner. Our right to allow you to use this Website does not provide any right to use such names, brands or logos. You may not use any such names, brands, logos or trademarks for any commercial reasons.

The SeaWorld name, brand and logo are licensed by SeaWorld Parks & Entertainment, Inc. or its affiliates to Miral Asset Management LLC and Farah Experiences L.L.C. The Miral Asset Management name, brand and logo are licensed by Miral Asset Management LLC to Farah Experiences L.L.C.

Content on the Website is provided for information purposes and your personal use only. The Website or its Content may not be used, copied, modified, reproduced, reverse engineered, decompiled, disassembled, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever (including commercial reasons) without the prior written consent of the respective owners.

Whilst we use reasonable efforts to update the Content on the Website, Content is provided “as is” and we make no representations, warranties or assurances of any kind, whether express or implied, with respect to the accuracy or completeness of such Content.

You acknowledge and agree that nothing in these Website Terms and Conditions shall have the effect of transferring the ownership of any trademarks or other proprietary rights in the Website, its Content or any part thereof to you or any third party. You undertake not to do anything which is inconsistent with or which is likely in any way to prejudice such proprietary rights.

PROHIBITED USES
You may not use this Website:
  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is fraudulent, or has any fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm others in any way;
  • to copy, modify, reproduce, reverse engineer, decompile, duplicate, disassemble, distribute, transmit, broadcast, display, sell, license, or exploit in any way any part of it or its content;
  • to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation ;
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (each a “Virus”);
  • to attempt to gain authorised access, interfere with, damage or disrupt any part of this Website, any equipment or network on which this Website is stored, any software or service used in the provision of or connected to Website, or any equipment or network or software owned or used by any third party;
each of which is a “Prohibited Use”.

We will report any breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
General Terms
Of Use

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this Website meet your specific requirements.

We may change the Content of this Website and these Website Terms and Conditions (in whole or part) at any time and without prior notification at our sole discretion. You are expected to check this page from time to time to take notice of any such changes, as they are legally binding on you.

Certain software may be required to access or use this Website or (if applicable) to electronically open tickets purchased via this Website. Farah will not be liable to any user for any loss or damage caused by such software or arising from any inability to access this Website or tickets which is related to such software.

We do not guarantee that our Website will be secure or free from bugs or Viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

We assume no responsibility for the Content of websites linked on this Website or for any third party integrations. Such links or integrations should not be interpreted as endorsement by us of those linked websites or third party services. We accept no responsibility for third party websites, integrations or services and will not be liable for any loss or damage that may arise from your use of them. All copyright and trademarks accessible via any such links or integrations are owned by the respective website and software or service owners, or their licensors.

To the extent permitted by law, we exclude all express and implied warranties, representations and guarantees which may apply to this Website or any Content on it or any products available through it, including with respect to the accuracy, timeliness, performance, completeness or suitability of the products, information and materials found or offered on this Website for any particular purpose.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY, ARISING IN CONNECTION WITH: (I) USE OF, OR INABILITY TO USE, THIS WEBSITE; (II) ANY DELAYED OR FAILED PURCHASE OR DELIVERY OF TICKETS; (III) USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON THIS WEBSITE; OR (IV) ANY VIRUS THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THIS WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER OR THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

You undertake to indemnify, protect, release, hold harmless and keep indemnified Farah, its affiliates and their respective officers, directors, managers, employees and agents from and against all or any costs (including legal and professional costs and expenses), fees, claims, demands, suits, proceedings, actions, expenses, loss and damage arising from any use of this Website by you and any breach or non-compliance with applicable terms and conditions by you. All indemnified claims shall be defended or settled by Farah or its affiliates. At the sole discretion of Farah or its affiliates, you may be allowed reasonable participation in the defence of any such claims or settlement discussions.

Each paragraph of these Website Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these Website Terms and Conditions.

You may not assign, sub-license, sub-contract, transfer or otherwise dispose of any of your rights or obligations under these Website Terms and Conditions without our prior consent.

These Website Terms and Conditions (together with any specific terms and conditions referred to within them) contain the whole agreement between us relating to your right to use the Website and supersede all previous agreements between us relating to it. You acknowledge that in agreeing to these Website Terms and Conditions you have not relied on any representation, warranty or other assurance except those set out in these Website Terms and Conditions.

The Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may provide a translation of the English version of the Website and Website Terms and Conditions into other languages. Any translation of the Website and Website Terms and Conditions into other languages is for your convenience only and the English version governs the terms of your relationship with us. Furthermore, if there are any inconsistencies between the English version of the Website and Website Terms and Conditions and any translation, the English version of the Website and Website Terms and Conditions shall prevail.

Any promotions or discounts offered in connection with the Website or its services are at our discretion and are subject to any specific promotion or discount terms and conditions. We may amend or withdraw such promotions or discounts or their terms and conditions at any time.

Governing Law and Jurisdiction

The rights and obligations of the parties pursuant to these Website Terms and Conditions, all other policies and terms and conditions related to this Website and any dispute arising out of any of the forgoing are governed by, and shall be construed in accordance with the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates.

You hereby irrevocably submit to the exclusive jurisdiction of the Courts of the Emirate of Abu Dhabi for any dispute rising under or relating to these Website Terms and Conditions and waive your right to institute any proceedings in any other jurisdiction.

PRIVACY POLICY

Introduction

Please read the following Privacy Policy carefully to understand how and why we use your personal data in order for you to access and browse our websites or mobile apps and use our services, where applicable. 

About this Policy

This Privacy Policy is issued for Farah Experiences LLC (“Farah”, “we”, “us”, “our”). Farah regularly collect and use personal data about individuals who visit our attractions, browse our websites or mobile apps and use our services. Personal data is any information that can be used, directly or indirectly, to identify you as an individual. 

Your privacy is very important to us and we understand our responsibilities to protect your personal data in an appropriate and lawful manner and in accordance with applicable data protection regulations. This Privacy Policy should be read in conjunction with our Cookies Policy, which together provide you with details of how and why we collect and process your personal data when you are using Farah’s websites, mobile apps or WiFi services.

For any privacy queries, you can contact us at any time at: privacy@farahexperiences.com.

Farah Experiences LLC
P.O. Box 128717
Abu Dhabi
UAE

1. Who is responsible for protecting your personal data?

Farah currently manages and operates Ferrari World Abu Dhabi, Warner Bros World™ Abu Dhabi, Yas Waterworld, CLYMB™ Abu Dhabi, Qasr Al Watan leisure facilities in Abu Dhabi and SeaWorld™ Abu Dhabi with new leisure facilities planned for the future (the “Attractions”). 

Websites

In connection therewith, Farah operates the following websites:

 

2. What personal data do we collect, and how do we collect it?

Farah collects three types of information about you: personal data and aggregated/anonymous data (as outlined in this Policy). 

Information we collect directly from you

  • Information that you personally provide to us when you voluntarily enter your details into our ‘SIGN UP’ form, to receive newsletters, or click ‘SUBMIT’ on the ‘Contact Us Form’. This is information that personally identifies you; for the purpose of this website that is first name, last name, email address and telephone number.
  • Any additional information voluntarily placed by you into our ‘Contact Us Form’ may also be used to identify you.


Information we collect indirectly

We collect information you give us, information from your use of our services and information we get from third parties:

  • In some cases, information about you may be provided to us by a third party verbally or in writing. For example, this could include if a family member or friend has used the ‘Contact Us’ function on our website and provided information about any third party or makes a complaint.


Information we collect automatically

  • Information that we may collect automatically via cookies and other location based tracking mechanisms when you visit our sites. More information on the use of cookies is at section 8 below and in our Cookies Policy
  • This information includes traffic data, location data, weblogs, communication data and the resources you access; for example, your IP address, device ID, device type, referrer URL, operating system and version, geolocation, browser type and browsing history


3. How do we use your personal data?

We will use your personal data for the following reasons:

To improve our services

  • We may use your information to provide content on our website in the most effective way. Such data is not retained beyond your visit of the respective website page, but may be kept in log files to allow us to maintain and improve our website.

To keep our services secure

  • Your information may be used to detect, investigate, prevent fraud and rectify potential errors in our Attractions, technology and against potential cyber-attacks or other abuse of our technology, and to prevent or mitigate any damages that may have been caused by such abuse.
  • While we take steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information.

Marketing

  • If you have provided your consent by opting in to receive communications, we may send you such updates by email. You may withdraw your consent to receiving such communications at any time by using the [‘unsubscribe’] link in any communication received or by contacting us at privacy@farahexperiences.com

Promotional or other activities

  • If (at your discretion) you decide to take part in any promotional activities such as competitions, surveys or interactive features of our services, your personal data may be processed to administer the activity or enable participation.

Notifications

  • We may notify you of any changes or updates to your current services or subscriptions. For example, security alerts or important support or administration messages about your services or notices of when SeaWorld Abu Dhabi is opening.

Legal obligations

  • We may have to process your information to comply with legal or regulatory obligations, where required by applicable laws. Information may be used to:
    • enforce our terms and conditions and other agreements, policies, and standards, including investigation of any potential violation thereof;
    • detect, prevent or otherwise address security, fraud or technical issues;
    • protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law
    • (including exchanging information with other companies and organisations for such purposes).

Business analysis

  • We may use your information for our business purposes; for example, to carry out data analytics to assess consumer demands and trends.

Aggregated or anonymised data

  • We may use your information to compile aggregated or anonymised data (data which does not identify you as an individual, such as statistical or demographic data), so that we can analyse and improve our products and services. However, if we combine aggregated data with your personal data so that it can identify you in any way, we treat the combined data as personal data and it will be used in accordance with this Privacy Policy.


4. What is the legal basis for processing your personal data?

In most cases, we process your data at your request in order to enter into a relationship with you for communications purposes (as stated in section 3). If the processing falls outside this scope, we will process your information on one of the following basis:

  • based on your explicit consent for us to do so (for example, mailing lists or promotions);
  • as required to comply with relevant legal or regulatory obligations (for example, to resolve disputes);
  • where processing is mandatory for the establishment, exercise or protection of a right;
  • as required to support the legitimate interests that we have as a business (for example, to carry out market research and analytics, prevent or detect unlawful behaviour or to inform you of new services or attractions that may be of interest to you and to further improve and market our products and services), provided always that such processing is carried out in a way that does not violate your fundamental privacy rights.


5. Who do we share your personal data with?

Service providers

We may share your information with third parties who provide a service to us. We do this where it is necessary for the service provider to have access to your information and solely for the purpose of them delivering that service to us. 

Our service providers include:

  • IT companies (e.g. hosting providers);
  • WiFi providers;
  • Payment solution providers;
  • Marketing or communication providers;
  • Developers;
  • Data analytics providers;
  • Survey or market research providers;
  • Professional advisers or auditors;
  • Regulators;
  • Insurers.

Other third parties

We may also disclose your personal data:

  • internally, including any of the intra-group companies, our holding company and its subsidiaries where it is necessary to perform certain responsibilities efficiently as part of the service provided to you (for example, data may be accessible to certain types of persons involved within the operation of our services from our administration, IT, marketing or legal teams);
  • if required by applicable laws or regulations;
  • to government or supervisory bodies or agencies in response to their legitimate requests, or where it is in our legitimate interests to do so, even if such disclosure is not mandatory under law;
  • if you explicitly requested or authorised us to do so;
  • in the event we sell or merge whole or part of any business or assets, we would need to transfer your information to the acquiring company.

 

We only share the information that is necessary for the required purpose so we do not disclose all of the information you provide to us and we do not sell, rent or lease your personal information to third parties under any circumstances. 

Aggregated or anonymised data may be shared with our service providers, affiliates or other third parties for the purpose of analytics and to improve products and services. 

The categories of third parties to whom we disclose your information may change from time to time. We will update this Privacy Policy before any such changes take effect. 

6. Links to third party websites

We also integrate our website with third party product (Google Analytics) to enable us to measure the performance of our websites and website content, present personalised offers and enable you to share, like and recommend pages to others via social media. 

We are responsible for protecting your personal data when you visit our websites but are not responsible for the websites of any third parties, and this Privacy Policy does not govern any third party websites. You are responsible for understanding how your personal data is used by third party websites and we recommend that you review the privacy policy on the relevant website. 

7. Transfers outside of the EEA

As a business located outside of the European Economic Area (“EEA”), we process your information outside of the EEA and in some cases (as described in section 5), your information may be transferred to and processed by third parties who are also located outside of the EEA. 

We will only transfer your information to such third parties where we have made arrangements to ensure that your data is treated securely in accordance with this Privacy Policy and applicable law.

8. Cookies

Our websites use cookies which help us provide you with a better website and browsing experience, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies; most web browsers will automatically accept them but you can usually modify your browser settings to decline cookies if you wish to; however, this may prevent you from taking full advantage of the website. 

More detailed information on our use of cookies and the options available to you is contained within our Cookies Policy.

9. Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical and organisational security measures to safeguard and secure the information we collect. Whilst we have implemented such measures, we cannot completely guarantee the security of your information; any transmission by you is at your own risk.

We store your personal data in a centralised database hosted in the cloud. 

10. Retention

Unless otherwise required by applicable law, we will retain your information for as long as is necessary for the relevant purpose outlined in this Privacy Policy. If you register for an account with us or to receive marketing communications, your information will be retained for as long as you have opted in or your account is active and after closure for an additional period to administer any requests concerning your account, or in accordance with our legal obligations including where it is necessary for the establishment, exercise or defence of legal claims. If you wish to delete your account or any data related to it, please contact us at privacy@farahexperiences.com and we will execute your request.

11. How you can control your personal data

You have certain rights in relation to your personal data as determined by applicable data protection laws. 

If you benefit from the rights of a data subject under the European Union General Data Protection Regulation 2016/679, or the Dubai International Financial Centre Data Protection Law No. 5 of 2020, you will have certain additional rights in relation to our handling of your personal information, including:

You have the right at any time to:

  • be informed of the use of your personal data;
  • access, rectification or erasure of your personal data;
  • restrict and/or object to the processing of your personal data;
  • data portability;
  • not be subject to any decision based solely on automated processing of your personal data.

You can exercise some of these rights when providing data to us at sign up or when contacting us, by reviewing and selecting or deselecting the boxes on the forms you are required to complete.  

If at any time you wish to unsubscribe or opt-out from any communications we have sent you based upon your selected preferences, you may do so by using the one click unsubscribe link on those communications. 

You can also contact us at privacy@farahexperiences.com

If you wish to discuss how we have handled your personal data, you can contact us at any time and we will investigate this. If you are not satisfied with the response or believe we are not processing your data in accordance with the applicable law you can refer the matter to any competent data protection authority.

12. Contacting us

For any privacy related queries, you may contact us at any time at privacy@farahexperiences.com. 
Please note, for your safety and to allow us to make sure that we do not disclose any of your personal data to any unauthorised third parties, we may need to verify your identity and guarantee the adequate exercise of your rights. In doing so, we may request specific information and/or documents from you before we can properly respond to any request received concerning your data. All data and documents received from you in the process of responding to your requests will be used strictly for the purposes of analysing your request, authenticating your identity, and responding to your request in full.

13. Updates to this Privacy Policy

We may change this Privacy Policy in whole or part at any time by updating this page and without prior notification to the extent permitted by applicable law. Please ensure you review this page from time to time to take notice of any such changes. Most changes are likely to be minor but for substantive changes, we may provide additional notice to you by either providing a pop up notice or similar statement on our website, or by sending you an email. Your further use of our services after a change to our Privacy Policy will be subject to the updated policy. We indicate at the bottom of the Privacy Policy when it was last updated.

Last updated: 28 July 2021

About this Policy
This policy explains how Farah Experiences LLC (hereinafter referred to as “Farah”, “we” or “our”) uses Cookies, Pixels and similar technologies (hereinafter referred to as “Cookies”) on its website and its subdomains and mobile apps and how you can control these cookies.

Farah currently manages and operates Ferrari World Abu Dhabi, Warner Bros World™ Abu Dhabi, Yas Waterworld, CLYMB™ Abu Dhabi, Qasr Al Watan and SeaWorld™ Abu Dhabi leisure facilities in Abu Dhabi with new leisure facilities planned for the future (the “Attractions”).This policy applies to any Farah related website and mobile app (hereinafter referred to as the 'Website(s)').

If you click ‘OK’ on our pop up banner you accept our Cookies Policy. You can chose which Cookies to accept or accept all. If you do not agree to our use of Cookies in this way, you should set your browser settings accordingly or not use the Websites. If you disable Cookies this may impact your user experience while using our Websites.
Cookies Policy
You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the “cookie settings” button below:

What Are Cookies
A cookie is a small file, typically of letters and numbers, that contains information downloaded on to your computer or mobile device when you access certain websites or apps (hereinafter 'Cookies'). Cookies allow a website to recognize a user’s device and are used in order to make websites work more efficiently, as well as to provide information to the owners of the website or app. For more information on Cookies and how to control your preferences, you may want to refer to the following independent website on Cookies: http://www.allaboutcookies.org
How and why we use Cookies
We use the following Cookies on our Websites to track Website usage and provide a better user experience:

Strictly Necessary Cookies

These Cookies are necessary to provide you with our service as they enable our Websites to function properly, securely and cannot be disabled. Without these Cookies we would be unable to provide you with the services you have requested. For example, such Cookies allow us to remember the contents of your shopping basket while browsing. If you create an account with us, we will use Cookies for the management of the signup process and general administration. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Some Cookies are also required to ensure the security of the Website, ensure security when you make a payment or to ensure that the content of the page loads quickly and effectively.

Performance Cookies

We use these Cookies to improve how our Websites work. For example, such Cookies may be used for analytical purposes such as counting the number of unique visits to our Websites, which pages visitors go to most often and assess whether users get error messages from web pages. These Cookies do not collect information that may identify a visitor. All such information collected is aggregated and therefore anonymous.

Functional Cookies

We use these Cookies to enhance and personalize your browsing experience on our Websites. For example, these Cookies allow our Websites to remember choices you make (user name, language or the region you are in) and provide enhanced, more personal features.

Targeting and Behavioral Advertisement Cookies

We use these Cookies to deliver more relevant advertisements to you and to measure the effectiveness of our advertising campaigns. These Cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. This category also includes cookies set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

First/Third Party Cookies

Some of the Cookies described above are Cookies that we have placed on our Websites' “First Party Cookies”. Others have been placed on our Websites by third parties “Third Party Cookies” (coming from other websites and organisations). We sometimes use third party analytics such as Google Analytics to track and measure usage of the Websites so that we can continue to produce engaging content. For example, these Cookies may track how long you spend on the Website or pages you visit which helps us to understand how we can improve our Websites for you. We also use social media buttons and/or plugins on the Websites that allow you to connect with your social networks in various ways. To enable this connection with your social media accounts, third parties such as Facebook and Google+ will set Cookies through our Website which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Session Cookies and Persistent Cookies

We are using both session and persistent Cookies. Session Cookies are temporary files which are erased when you close your browser and will not be stored for long term. Persistent Cookies are stored on a user’s device in between browsing sessions and will remain in your browser until you manually delete them.

How you can control your Cookies
You can control the cookies settings at any time by pressing on the ‘COOKIES SETTING’ icon at the top of this page. You can control your Cookies from your browser menu. You can easily remove any Cookies that have been created in the Cookie folder of your browser. Depending on the type of browser that you use, please see the steps to follow for deleting and/or disabling your Cookies http://www.allaboutcookies.org/manage-cookies/

However, please be aware that disabling Cookies will affect the functionality or certain features of our Websites. For any privacy queries, please contact us at privacy@experiencehub.com.

Last updated: 27 July 2021